Troubleshooting

TUTORO Auto Troubleshooting guide

Got a problem? don't worry we are here to help but before getting in touch run though the troubleshooting guide below. 99% of the time you will find the issue and its solution will be here.
Please browse through to find the symptoms listed below and click the links to find the solution.

My Oiler is not delivering enough oil

The breather hole in your cap is blocked Click here
The nozzle tip(s) are blocked Click here
Incorrect Flow Control Valve setting - Turn up the flow Click here
The nozzle tip(s) are not resting against (touching) the rear sprocket Click here

Quick Tip! - if your rear tyre has been recently changed make sure the nozzle has been realigned correctly!

Incorrect oil for the ambient temperature Click here
The delivery hose is crushed flat by a cable tie Click here
The reservoir has been overfilled Click here
The hose is incorrectly routed and/or contains air bubbles Click here


 
My Oiler is delivering too much oil


  Incorrect Flow Control Valve setting Click here
 The nozzle tip(s) are not resting against (touching) the rear sprocket Click here
 Incorrect oil for the ambient temperature Click here
 The Oiler Unit is being overheated (link coming soon)

Oil patch under bike when left stationary


The Oiler unit is not mounted in an upright position Click here

There is an air leak in the hose Click here

There is an air leak at the hose junction with the oiler spigot Click here


There is excess oil dripping off the chain Click here

Contaminant in the oil preventing the primary valve from sealing - Contact TUTORO for advice. 

 

Oil is only dripping from one side of twin feed nozzle


One nozzle tip is blocked Click here
Misalignment of the nozzle Click here 
The Bike is on the side stand

 

Crack in the clear Reservoir tube Or is leaking around the base

  • The oiler unit has been hit by the swing arm when suspension is under FULL   compression cracking the clear acrylic reservoir in its O ring groove.

  • The clear Acrylic reservoir has been rotated around in its socket and the O ring seal has been damaged.
  • Oil has been spilled when filling the oiler and has formed a small pool around the junction of the clear acrylic and the black valve body.
  • Oil has collected here as a result of the oiler being installed near the chain and chain fling is hitting the oiler.
  • The oiler has been over filled and excess oil is being forced out of the breather hole in the cap, subsequently running down the side of the oiler and pooling around the base.
  • The cap has been swollen due to chemical attack from cleaning products or synthetic/semi-synthetic oils and has been forced into the clear reservoir tube causing a "J" shaped crack see here

Please note that when the Oiler's are assembled we use oil to lubricate the O ring seal before snapping the clear acrylic tube into the black valve body, a little of this oil maybe be visible in the gap between these components, this is quite normal and does not indicate a leak.

  To ascertain if there is a leak, wipe off any excess oil and leave the oiler unit overnight, if, in the morning you see a fresh oil pool has formed around the rim of the black valve body then it is leaking. See below

These are the main causes of a crack/leak at the base of the reservoir tube

  • The unit has suffered chemical attack Click here 
  • The unit has suffered heat fatigue- the plastic has distorted due to excess heat causing a seal failure. 
  • The unit has suffered a stone strike fracturing the Acrylic tube. 

My oiler has used the oil very quickly or The flow control valve has turned itself up!

Magic or Vibration?

Its not vibration because the flow control valve is held captive by an O ring and has too little mass in and of itself to overcome the mild friction this O ring asserts against it.

So it must be Magic!?

Exciting as the prospect of a device with magical properties may be, I'm afraid the real reason is more prosaic.

We have encountered this phenomenon a few times now and in each and every case its turned out to be the action of the riders leg/boot rubbing against the flow control valve as they change gear.

The cure is simple - Re-site or re-position the oiler (using the multi-fit bracket set) so that the flow control valve isn't coming into contact with the riders boot. 

 

Can my unit be repaired

 In most cases we can repair your unit please email us with a brief description of  the damage and we can advise you accordingly

Consumable items

Whilst all our products are built with durable, quality materials, the time may come when you may need to replace the consumable components such as Nozzles etc.

  • The nozzle is by its very nature, a consumable item, however if fitted correctly and securely very little wear will occur.

  • Please note we cannot be held responsible for normal wear and tear or accidental damage to the nozzle.

  • Click here to access our parts catalogue
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    Warranty Claims

    Click here to access our Terms and Conditions and Warranty document