Terms and Conditions

TERMS AND CONDITIONS


TUTORO Ltd Unit 56 Lydney Harbour Estate, Harbour Road, Lydney, Gloucestershire, GL15 4EJ UK
Tel +44 (0)1594 841097
UK Company Number: 8322839
VAT No:174038512 (All prices on the TUTORO site are inclusive of VAT)

TUTORO UK Trade Mark No: UK00003004844
TUTORO EU Trade Mark No: 012534781

Distance selling regulations

Under the distance selling regulations you have the right to cancel your order for any items purchased on this site for a full refund (less carriage). To cancel you can email us or write to us within 14 working days starting the day after delivery. Item(s) must be returned to TUTORO within 14 working days of cancelling the contract.

Special offer terms and conditions
*The closing dates for offers are stated on the offers themselves.
*Offers are only available whilst stocks last.
*TUTORO reserve the right to cancel or amend offers at any time and without notice.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@tutorochainoiler.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@tutorochainoiler.com and send your item to: TUTORO Ltd Unit 56 Lydney Harbour Estate, Harbour Road, Lydney GB GL15 4EJ.

Shipping
To return your product, you should mail your product to: TUTORO Ltd Unit 56 Lydney Harbour Estate, Harbour Road, Lydney GB GL15 4EJ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

PRIVACY STATEMENT


SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@tutorochainoiler.com or mailing us at:
TUTORO Ltd
Unit 56 Lydney Harbour Estate, Harbour Road, Lydney GB GL15 4EJ

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@tutorochainoiler.com or by mail at
TUTORO Ltd
[Re: Privacy Compliance Officer]
Unit 56 Lydney Harbour Estate, Harbour Road, Lydney GB GL15 4EJ


WARRANTY

WARRANTOR
This Limited Warranty is granted by, and this Limitation of Liability is stipulated for, the benefit of TUTORO Ltd, Unit 56, Lydney Harbour Estate, Harbour Road, Lydney, Gloucestershire, United Kingdom, GL15 4EJ.

WHAT THIS WARRANTY COVERS
1) TUTORO Ltd warrants to the original purchaser of the product that it will be free from defects in workmanship and materials under normal use (“Defects”) for a period of one (1) year from the date that the product was first purchased by you (“Warranty Period”). During the Warranty Period the product will be repaired or replaced at TUTORO Ltd's choice (“Limited Warranty”) without charge to you for either parts or labour. This Limited Warranty covers the replacement of the product only.

WHAT THIS WARRANTY DOES NOT COVER
2) The Limited Warranty does not apply to normal wear and tear, does not apply when the product is opened or repaired by someone not authorized by TUTORO Ltd and does not cover repair or replacement of any other hardware or part thereof damaged by: misuse, moisture, liquids (including the use of oils other than TUTORO chain oil) proximity or exposure to heat and accident, abuse, noncompliance with the instructions supplied with the product, neglect or misapplication. The Limited Warranty does not cover physical damage to the surface of the product. The Limited Warranty does not cover the return shipping and handling costs incurred in connection with any claim.

HOW TO MAKE A WARRANTY CLAIM
3) In order to make a claim of a Defect, you must first have registered at www.tutorochainoiler.com then contact TUTORO Ltd during the Warranty Period at: their headquarters in Gloucestershire by email or via www.tutorochainoiler.com return the product during the Warranty Period, along with an explanation of the Defect, to the address provided to you by TUTORO Ltd

YOUR LEGAL RIGHTS
4) This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state and jurisdiction to jurisdiction.

5) If any part of this Limited Warranty is held to be invalid or unenforceable, the remainder of the Limited Warranty shall nonetheless remain in full force and effect.

6) This Limited Warranty is the only express warranty made to you and is provided in lieu of any other express warranties or similar obligations (if any) created by any advertising, documentation, packaging, or other communications.

7) The warranties contained herein are exclusive and in lieu of all other warranties, express, implied, or statutory, including any liability arising under any warranty of merchantability or fitness for a particular purpose, statutory or otherwise.

8) This Limited Warranty cannot be transferred to any other person.

LIMITATION OF LIABILITY
9) Neither TUTORO Ltd nor its suppliers shall be liable to you or to any third party for any indirect, incidental, consequential, special or exemplary damages (including in each case, but not limited to, damages for the inability to use the equipment or access data, loss of data, loss of business, loss of profits, business interruption or the like) arising out of the use of or inability to use the product or through failure to follow the instructions and safety advice given in the instructions supplied with the product even if TUTORO Ltd has been advised of the possibility of such damages.

10) Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract or anything else), the entire liability of TUTORO Ltd and any of its suppliers shall be limited to the amount actually paid by you for the product.

11) Notwithstanding the above, neither party’s liability for death or personal injury resulting from its own negligence shall be limited.

12) Some states and/or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

13) This warranty shall be interpreted in accordance with English law and any question arising from this warranty shall be subject to the jurisdiction of the English courts.