Shipping is calculated once you have entered your address but prior to check out.
We aim to ship all orders within 3 working days of receipt.
DHL Express is our main carrier - full end to end tracking details will be provided. Please ensure that you include a valid email address to receive DHL tracking updates.
UK orders - lightweight accessories are sent via Royal Mail.
Please note the DHL Express service in the UK is delivered Monday to Friday only.
Please note: If you are ordering from outside of the UK and require lightweight accessories (such as the single feed nozzle or hose) we may be able to send these items via Airmail which saves considerably on the shipping costs. Please contact us before placing your order with your requirements and delivery address and we can give you a price.
The customer is responsible for any import duty or tax in their own country.
For an estimate of duties please contact TUTORO Ltd before placing your order.
Please note that if delivery is refused by the customer, the customer is responsible for the cost of return shipping to TUTORO Ltd. No refunds will be issued until and unless the items are returned to TUTORO Ltd.
During the current Covid19 crisis the freight situation is dynamic and delivery times may vary. For up to date information please contact TUTORO Ltd before placing your order.
Please be aware that remote area surcharges may be applied by DHL Express. We will inform you if this is the case prior to despatch and you will be given the opportunity to request an alternative carrier or cancel your order and receive a full refund.