Shipping is calculated once you have entered your address but prior to check out.
We aim to ship all orders within 3 working days of receipt.
DHL Express is our main carrier - full end to end tracking details will be provided. Please ensure that you include a valid email address to receive DHL tracking updates.
DHL Express service in the UK is delivered Monday to Friday only.
Lightweight small accessories can be sent via Royal Mail 1st Class post or Airmail International Economy. Please be aware that these services do not offer tracking and as such non delivery it is at the customers own risk.
The customer is responsible for any import duty or tax in their own country.
For an estimate of duties please contact TUTORO Ltd before placing your order.
Please note that if delivery is refused by the customer, the customer is responsible for the cost of return shipping to TUTORO Ltd. No refunds will be issued until and unless the items are returned to TUTORO Ltd.
During the current Covid19 crisis the freight situation is dynamic and delivery times may vary. For up to date information please contact TUTORO Ltd before placing your order.
Our Tutoro Auto kits (and oil) are usually sent via DHL Express who will require a signature (or Covid19 compliant alternative) on delivery.
DHL will email you once they have collected the parcel from us with details of your Waybill number. You will also be offered various options to make alternative delivery arrangements such as leaving the parcel in a safe place, arrange collection from a DHL service point, delivery to a different address or leave with a neighbour if necessary.
Occasionally DHL Express may apply a remote delivery surcharge which makes the cost of delivery excessive. In these cases we reserve the right to use a Royal Mail Tracked service to keep the cost within the delivery budget.