Shipping policy

 

 Since the UK has now left the EU, VAT (sales Tax) is only charged to UK customers. ALL other customers will pay the lower "Excluding VAT" value listed on the website.

Please note all customers outside of the UK are responsible for any import duty or sales tax applied in their own country and may be required to pay any such charges to the delivery service. 

EU CUSTOMERS PLEASE NOTE- you now need to provide a personal/Tax ID number for goods purchased from the UK. Please provide this information in the box provided at checkout. We cannot despatch your order without this information. 

If you are an EU VAT registered business, please ensure that you have supplied us with your VAT and EORI number if you intend to claim back the import VAT charges.

Shipping and Taxes are calculated once you have entered your address but prior to check out. 

We aim to ship all orders within 2-3 working days of receipt.

DHL Express - Full end to end tracking details will be provided. Please ensure that you include a valid email address to receive DHL tracking updates. Weight restrictions apply. No UK Saturday Delivery.

Occasionally DHL Express may apply a remote delivery surcharge which makes the cost of delivery excessive. In these case's we reserve the right to use a Royal Mail Tracked service to keep the cost within the delivery budget.

Royal Mail Tracked and Signed - Tracking details will be provided. Please ensure that you include a valid email address to receive updates. Weight restrictions apply.

Free Local Pickup - Whilst we are not a retail outlet, if you live locally and would like to collect your order from us, please choose this option at checkout and then contact us to arrange a suitable time.

Please note: If delivery is refused by the customer (or the customer provides an incorrect shipping address and delivery is not possible) the customer is responsible for the cost of return shipping to TUTORO Ltd plus any duties or taxes incurred. No refunds will be issued until and unless the items are returned to TUTORO Ltd.

During the current Covid19 crisis the freight situation is dynamic and delivery times may vary. For up-to-date information please contact TUTORO Ltd before placing your order.